(+91) 990 925 4144 , support@hombell.com

RETURN POLICY

RETURN POLICY FOR PRODUCTS

In the event you receive a damaged / defective product or a product that does not comply with the specifications as per your original order, you are required to get in touch with the customer service team through any of the below mentioned channels:

  1. Call on +91-9909254144 between ( 10:00 am to 6:00 Pm ) from ( Monday to Saturday) or
  2. By filling up ‘Contact Us’ Form or by mailing us at support@hombell.com

Upon receiving your complaint, HomBell shall verify the authenticity and the nature of the complaint and if HomBell is convinced that the complaint is genuine, HomBell will accept the request for a replacement or refund of the order amt. However, in the event of frivolous and baseless complaints regarding the quality and content of the products, HomBell reserves the right to take necessary legal actions against you and you will be solely liable for all costs incurred by HomBell in this regard.

Before accepting shipment of any product, kindly ensure that the product's packaging is not damaged or tampered. If you observe that the package is damaged or tampered, request you to refuse to accept delivery and inform HomBell at the earliest.

IN ORDER TO RETURN ANY PRODUCTS SOLD THROUGH THE WEBSITE, YOU ARE REQUIRED TO COMPLY WITH THE BELOW MENTIONED CONDITIONS, VIZ:

  1. Please notify HomBell of receipt of a damaged/ defective product/service within 24-hours of delivery to you. If you are unable to do so within 24-hours, HomBell shall not be held liable for the failure to replace the order;
  2. Products should be unused
  3. HomBell will arrange pick-up of the damaged/defective product through its own logistics partner. In the event if HomBell is unable to do so, HomBell will notify you regarding the same and you will be required to dispatch the product using a reputed courier in your respective area within two (2) day from receipt of such notice. Courier freight charges will be reimbursed in such form as is determined by the logistics team upon prior consultation with HomBell;
  4. Products should be returned in their original packaging along with the original price tags, labels, barcodes, user manual, warranty card and invoices etc.;
  5. It is advised that the return packets should be strongly and adequately packaged so that there is no further damage of products during transit;
  6. The returned products are subject to verification and checks by HomBell in order to determine the legitimacy of the complaint/ return.

In the event the return of a product is duly accepted by HomBell , the value of such product, as originally paid by you during acceptance of delivery of product or otherwise, will be refunded to you. Refund will be processed based on the mode of payment and HomBell or the approved payment gateway will credit your refunds directly into Your debit/credit card or online accounts or provide You with a Cheque in this regard. Refunds will be subject to the following:

  1. Orders paid online will be refunded within 7-21 working days through the online account or via Cheque, depending on the then current circumstances as determined by HomBell
  2. For Cash on Delivery payments, you will be provided with a refund Cheque.
  3. If the product can be repaired by the service center, HomBell would get the same repaired and send it back to You.
  4. A promo code, once used shall not be refunded in case of cancellation of order either by customer or HomBell.


FREE SUPPORT

Happy to help. We at HomBell are always there for you. If you have any query/concern or any suggestions than please let us know, just drop a mail to support@hombell.com / or call us at +91 9909254144
( between 9:00 am to 6:00 Pm from Monday to Saturday).



SHIPPING IN INDIA

We at Hombell are committed to offer shipping all over India, Hombell will provide free shipping to most of major Cities in india except the places which are far away & not easily commutable or reachable & our delivery partners are not able to deliver easily, we will be charging as per their charges.



100% GENUINE PRODUCTS

We are committed to ensure 100% Genuineness for the shopping done on Hombell.com. All products sold on Hombell.com are completely genuine. Our website is designed to help you find & order items easily, protect your data and deliver a great shopping experience, right from choosing your products to receiving them..

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